Last updated: 13 August 2026
Máin Chick is chilled, ready-to-eat cooked chicken with a short shelf life. Food safety rules mean we handle returns differently from ordinary retail — but if something is wrong with your order, we will make it right.
The short version
- Damaged, spoiled, wrong or missing? Tell us within 24 hours with a photo. We replace it or refund it.
- Changed your mind? We cannot take back perishable food once it has left our cold chain.
- Not dispatched yet? Cancel for a full refund, no questions.
Cancelling an order
You can cancel any order before it is dispatched for a full refund. Message us on WhatsApp at +91 93420 92952 with your order number. Once an order is packed and handed to the delivery partner it is in the cold chain and cannot be cancelled.
When we refund or replace
Contact us within 24 hours of delivery if:
- the pouch arrived torn, leaking or with a broken seal;
- the product arrived warm, or shows signs of spoilage;
- you received the wrong item, or packs are missing from your order;
- the product is past the best-before date printed on the pouch.
Please send a photo of the pouch showing the batch number and best-before date. That photo is how we trace the batch, which is also an FSSAI requirement — it genuinely helps us find the cause.
We will offer a replacement on the next delivery run or a full refund, whichever you prefer.
When we cannot refund
- Change of mind, or ordering the wrong quantity, once the order has been dispatched.
- Product that has been left unrefrigerated, or kept beyond the 5-day best-before window, or refrozen after thawing. Storage instructions are printed on every pouch and shown at checkout.
- Claims made more than 24 hours after delivery, where we can no longer verify the condition of a perishable product.
- Delivery failures caused by an incorrect address or an unreachable phone number. We will always try to reach you first.
How refunds are paid
Refunds go back to the original payment method through Razorpay. Once we approve a refund it is issued within 2 business days, and banks typically take a further 5–7 business days to show it on your statement. Delivery charges are refunded in full where the fault was ours.
How to reach us
WhatsApp +91 93420 92952 is fastest. You can also email themainchick00@gmail.com. Please include your order number and, for quality issues, a photo of the pouch.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.